{"id":5452,"date":"2026-01-20T13:42:08","date_gmt":"2026-01-20T13:42:08","guid":{"rendered":"https:\/\/cephasconsult.biz\/?post_type=job_listing&p=5452"},"modified":"2026-02-20T00:16:46","modified_gmt":"2026-02-20T00:16:46","slug":"senior-executive-back-office-operations-33292","status":"expired","type":"job_listing","link":"https:\/\/cephasconsult.biz\/?post_type=job_listing&p=5452","title":{"rendered":"Senior Executive \u2013 Back Office Operations 33292"},"content":{"rendered":"

Positions:2 <\/span><\/span>Full Time<\/span><\/p>\n

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Experience<\/div>\n
3 – 6 Years<\/div>\n<\/div>\n
<\/div>\n
\n

About the Role<\/span><\/strong><\/p>\n

This role supports day-to-day operational delivery by enabling structured execution, knowledge continuity, and collaboration across teams. The position contributes to long-term customer value and business growth by ensuring clarity, accountability, and continuous improvement in support operations.<\/p>\n

Roles and Responsibilities:<\/span><\/strong><\/p>\n

    \n
  • Follow SOPs (Standard Operating Procedures) consistently across all assigned tasks and activities.<\/span><\/li>\n
  • Ensure all deliverables meet the requirements mentioned in specifications, tickets, emails, and related documents.<\/span><\/li>\n
  • Create and verify reports as per client requirements with accuracy and timeliness.<\/span><\/li>\n
  • Provide daily status reports for allocated tickets and share updates whenever requested by the reporting manager.<\/span><\/li>\n
  • Prepare scopes of work, share effort estimates, and ensure delivery within agreed timelines.<\/span><\/li>\n
  • Follow up with internal teams and coordinate with inter-department stakeholders for smooth execution.<\/span><\/li>\n
  • Ask relevant and timely questions to clients to ensure clarity and avoid rework.<\/span><\/li>\n
  • Create and update SOPs, process documentation, and training videos as required.<\/span><\/li>\n
  • Maintain proper folder structures to ensure easy access to documents and reference materials.<\/span><\/li>\n
  • Document common issues along with solutions applied to enable efficient knowledge sharing and time utilization.<\/span><\/li>\n
  • Develop an understanding of business aspects including Customer Lifetime Value, revenue generation, upgrades, upselling, customer retention, and escalation rates.<\/span><\/li>\n
  • Align work efforts toward business growth and customer retention objectives.<\/span><\/li>\n
  • Ensure high-quality output, recognizing quality as a critical component of the support process.<\/span><\/li>\n
  • Work in alignment with the Customer Success philosophy and contribute toward long-term customer satisfaction.<\/span><\/li>\n
  • Continuously upgrade knowledge of the promotional industry and stay updated on market changes.<\/span><\/li>\n
  • Apply learnings to improve work processes, efficiency, and overall performance.<\/span><\/li>\n<\/ul>\n

    \u00a0<\/span><\/p>\n

    Education, Training, Skills and Experience Requirements:<\/span><\/strong><\/p>\n

      \n
    • Bachelor\u2019s degree in Business Administration, Information Technology, Operations, or a related field.<\/span><\/li>\n
    • Relevant experience in operations, support, or client-facing roles, as per the position level.<\/span><\/li>\n
    • Strong understanding of process-driven environments and adherence to SOPs.<\/span><\/li>\n
    • Experience in reporting, documentation, and handling client requirements.<\/span><\/li>\n
    • Good planning, coordination, and time management skills.<\/span><\/li>\n
    • Ability to work effectively with cross-functional teams and stakeholders.<\/span><\/li>\n
    • Strong written and verbal communication skills.<\/span><\/li>\n
    • Customer-centric mindset with an understanding of customer success principles.<\/span><\/li>\n
    • Willingness and ability to continuously learn industry trends, tools, and best practices.<\/span><\/li>\n<\/ul>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Mumbai, Maharashtra, India","_application":"hrm@cephasconsult.biz","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[],"class_list":["post-5452","job_listing","type-job_listing","status-expired","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings\/5452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/media?parent=5452"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-types?post=5452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}