Experience<\/p>\n
6 yrs – 10 yrs<\/p>\n
Openings<\/p>\n
1<\/p>\n<\/div>\n<\/div>\n
Preferred Industries<\/p>\n
IT<\/p>\n<\/div>\n<\/div>\n
Relevant Experience<\/p>\n
6 yrs – 10 yrs<\/p>\n<\/div>\n<\/div>\n
Employment Type<\/p>\n
Contract<\/p>\n<\/div>\n<\/div>\n
Work Type<\/p>\n
Remote<\/p>\n<\/div>\n<\/div>\n
Annual CTC<\/p>\n
?\u00a0 LPA – ?\u00a0 LPA<\/p>\n<\/div>\n<\/div>\n
Gender<\/p>\n
Any<\/p>\n<\/div>\n<\/div>\n
Qualification<\/p>\n
Btech<\/p>\n<\/div>\n<\/div>\n
Notice Period<\/p>\n
Immediate – Serving Notice<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n We are seeking a seasoned IVR QA Engineer to oversee the end-to-end quality of our conversational AI and voice platforms. With over 8 years in the field, you will be the gatekeeper of our customer experience, ensuring that every voice interaction is intuitive, technically sound, and resilient. You will drive automation strategies, manage complex test environments, and bridge the gap between telecommunications infrastructure and software development.<\/p>\n Key Responsibilities<\/p>\n Strategy & Planning: Design and execute comprehensive test strategies for complex IVR call flows, including inbound\/outbound dialing, CTI (Computer Telephony Integration), and SIP messaging.<\/p>\n Automation Leadership: Build or enhance automated testing frameworks using tools like Cyara, Hammer, or custom Selenium\/Python scripts to simulate high-volume call traffic.<\/p>\n Speech Recognition Tuning: Validate ASR (Automated Speech Recognition) and TTS (Text-to-Speech) accuracy, ensuring the system handles accents, noise, and various “intents” correctly.<\/p>\n Backend Validation: Verify data accuracy across REST\/SOAP APIs and ensure the IVR correctly interfaces with CRM systems (e.g., Salesforce, Genesys, or ServiceNow).<\/p>\n Performance & Load Testing: Lead stress tests to ensure the voice infrastructure remains stable during peak traffic spikes.<\/p>\n Mentorship: Act as the subject matter expert (SME), guiding junior QA engineers and collaborating with Voice Architects and Product Owners.<\/p>\n Required Technical Skills<\/p>\n Platform Expertise: Deep experience with enterprise voice platforms like Genesys (Cloud\/Engage), Amazon Connect, Avaya, or Cisco UCCE.<\/p>\n Testing Tools: Mastery of IVR-specific automation tools (notably Cyara) and general-purpose tools like Postman, JMeter, or Wireshark.<\/p>\n Telephony Protocols: Strong understanding of SIP, RTP, VXML, and CCXML.<\/p>\n Programming: Proficiency in at least one scripting language (Python, Java, or JavaScript) for custom test automation.<\/p>\n Database\/Backend: Solid SQL skills for verifying data persistence and call logging.<\/p>\n Soft Skills & Qualifications<\/p>\n The “User Ear”: An obsession with the caller\u2019s experience, identifying friction points in “Natural Language” menus.<\/p>\n Analytical Rigor: Ability to debug complex “ghost in the machine” issues where the failure might be in the carrier, the SBC, or the application code.<\/p>\n Education: Bachelor\u2019s degree in Computer Science, Telecommunications, or a related field.<\/p>\n What Sets You Apart<\/p>\n Experience transitioning legacy on-premise IVR systems to Cloud Contact Center (CCaaS) solutions.<\/p>\n Deep familiarity with Nuance or Google Dialogflow for conversational AI\/NLU testing.<\/p>\n Certification in Genesys, AWS, or ISTQB Advanced Level.<\/p>\n<\/div>\n<\/div>\n<\/section>\n 2 rounds of interview<\/p>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"","_application":"hrm@cephasconsult.biz","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":1,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[],"class_list":["post-5832","job_listing","type-job_listing","status-expired","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings\/5832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/media?parent=5832"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-types?post=5832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Job Description<\/h4>\n
Additional Info and Sourcing Strategy to Talent Partners<\/h4>\n