{"id":5875,"date":"2026-04-10T13:49:26","date_gmt":"2026-04-10T13:49:26","guid":{"rendered":"https:\/\/cephasconsult.biz\/?post_type=job_listing&#038;p=5875"},"modified":"2026-05-11T00:26:33","modified_gmt":"2026-05-11T00:26:33","slug":"team-lead-support-night-shift-27792","status":"expired","type":"job_listing","link":"https:\/\/cephasconsult.biz\/?post_type=job_listing&p=5875","title":{"rendered":"Team Lead- Support (Night Shift) 27792"},"content":{"rendered":"<p><span class=\"flex-shrink-0\">Positions:<span class=\"font-semibold\">1 <\/span><\/span><span class=\"flex-shrink-0 font-semibold\">Full Time<\/span><\/p>\n<div class=\"col-span-1\">Experience<\/div>\n<div class=\"font-inter-semibold-paragraph2  text-cbrex-light-surface-pb col-span-2\">5 &#8211; 8 Years<\/div>\n<div><\/div>\n<div>\n<p><strong>Roles and Responsibilities:<\/strong><\/p>\n<ul>\n<li>Lead and manage end-to-end night shift support operations for ERP, Web, and Data across US business hours.<\/li>\n<li>Act as the primary escalation point for P1\/P2 incidents, ensuring timely resolution and effective client communication.<\/li>\n<li>Monitor SLA adherence, ticket queues, and team productivity metrics to ensure operational excellence.<\/li>\n<li>Provide hands-on technical support for complex Microsoft Dynamics 365 Business Central and web platform issues.<\/li>\n<li>Coordinate structured handovers with the day shift team to ensure seamless continuity.<\/li>\n<li>Participate in client calls, weekly reviews, and operational performance discussions.<\/li>\n<li>Develop and maintain support documentation, SOPs, and knowledge repositories.<\/li>\n<li>Train, mentor, and cross-train team members to ensure multi-skill coverage and redundancy.<\/li>\n<li>Collaborate with development and infrastructure teams for critical escalations.<\/li>\n<li>Drive continuous improvement in support processes, tools, and response frameworks.<\/li>\n<\/ul>\n<p><strong>Education, Training, Skills and Experience Requirements:<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s degree in Engineering, Computer Science, IT, or related field.<\/li>\n<li>Strong hands-on experience with Microsoft Dynamics 365 Business Central.<\/li>\n<li>Working knowledge of B2B eCommerce platforms and web support environments.<\/li>\n<li>Experience managing support operations and leading teams during high-pressure situations.<\/li>\n<li>Strong client communication and stakeholder management skills.<\/li>\n<li>Experience working with ticketing systems and SLA-driven environments.<\/li>\n<li>Proven ability to manage escalations and make timely operational decisions.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Mumbai, India","_application":"hrm@cephasconsult.biz","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[],"class_list":["post-5875","job_listing","type-job_listing","status-expired","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings\/5875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/media?parent=5875"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/cephasconsult.biz\/index.php\/wp-json\/wp\/v2\/job-types?post=5875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}